Payment Policy
Accepted Payment Methods
We currently accept the following payment methods:
- Credit and debit cards (Visa and Mastercard)
- P24 (for customers in Poland)
- Blik (for customers in Poland)
All transactions are processed in Polish złoty (PLN). Payment will be charged at the time the order is placed.
Order Processing and Confirmation
After placing your order, you will receive a confirmation email containing your order details. Please make sure that all shipping and product information is correct. Elsa & Dore is not responsible for incorrect information provided when placing an order.
Order Cancellations
If you wish to cancel your order, you must do so within 24 hours of placing it.
To request a cancellation, email us at support@elsaanddore.com and include your order number.
After 24 hours, your order will be processed and shipped, and cancellation will no longer be possible.
Returns and Refunds
We accept returns on all products within 30 days of delivery.
For a return to be accepted:
- Products must be unused, unwashed, and in their original condition with tags attached.
- Before returning a product, you must contact us at support@elsaanddore.com to receive return instructions and approval.
Please note:
- Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.
- Refunds will be processed to the original payment method within 5–10 business days after the returned item has been received and inspected.
Non-Returnable Products
- Products returned more than 30 days after delivery
- Products that are not in their original condition (damaged, used, or without tags)
Taxes and Duties
All prices on our website include Polish VAT.
For international orders, additional customs duties or import taxes may apply. These costs are the responsibility of the customer.
If you have any questions regarding payments, orders, or returns, please contact our customer service team at support@
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